Your combined ID card is an important part of getting the care you need. Whether you’re visiting the dentist, picking up a prescription, or seeking emergency care, having your ID card on hand helps ensure a smooth experience.

Here’s what you need to know about the information on your card and how it helps you get care.

What’s on Your Combined Medical and Dental ID Card?
Each ID card contains important information that helps providers confirm your coverage and process claims accurately:

• Plan Administrator Name – The name of the company administering your coverage (ex. BBA, CBA, EBPA)
• Member and Dependent Names – Everyone covered under your plan.
• Member ID Number – A unique identifier used to match you and your dependents to your benefits.
• Group Number – Links your coverage to your employer.
• Cost-Share Details – May include copayment or coinsurance information for doctor visits, prescriptions, or other services.
• Customer Service Contact Information – Who to call for health plan questions or help.
• Dental Customer Service Contact Information – Who to call for dental plan questions or help.
• Pharmacy (Rx) Support Line – A separate number for prescription-related questions, if applicable.

Why Your ID Card Matters
Your ID card helps:

• Avoid delays at your doctor’s office or the pharmacy
• Ensure accurate billing and claims processing
• Provide key details about your coverage

Knowing what’s on your card—and how to access it—can make your healthcare experience smoother and more efficient.

Lost Your Card or Need a Digital Copy?
You can view, download, or request a new card anytime through JoinHealth, which helps ensure you have your information available when you need it.

Have Questions About Your Coverage?
For questions about your benefits or what services are covered, you can:

• Review your Summary Plan Description (SPD) on JoinHealth
• Call Customer Service using the number listed on the back of your ID card

Important Reminder
This article is for general educational purposes only and does not constitute medical, legal, financial, or benefits advice. Please consult your doctor if you have any questions related to your medical care or treatment.  Actual benefits, coverage details, and out-of-pocket costs may vary by plan. Always refer to your Summary Plan Description (SPD) or contact your plan administrator for specific information about your coverage.